Dumber Than Bricks

I get to deal with Cisco Systems in my job, and they must have a hire-the-handicapped program. Some of their service personnel have IQs comparable to mud-and-straw building materials.

Yesterday, I submitted an RMA request.

Carlos: Please give me the address and part number.

Me: It's on the RMA request.

Today: Hello, this is Fed-Ex. Can you give us the suite number for delivery of your package?

Me: What address do you have?

Fed-Ex: Rockville MD

Me: I'm in Seattle.

Me: Carlos, you sent my package to Rockville. Here's Fed-Ex's phone number and tracking number, please call them and straighten this out.

Carlos: What's the RMA number?

Me: It's in the subject line of the e-mail.

Carlos: What address are you at?

Me: It's in the body of the RMA.

Carlos: I used the address in the RMA.

Me: No you didn't, you used Rockville MD. Fed-Ex had my phone number but the wrong address.

Carlos: What did Fed-Ex tell you?

Me: I just told you -- they wanted a suite number in Rockville.

Carlos: What's your suite number?

Me: I'm in Seattle.

I don't know who that Carlos character is, but this is the real Cisco Kid:



Next time, demand identification.

I've had a lot of dealings with Cisco over the years, and they've never failed to disappoint my expectations -- no matter how low I set them.

I worked with Cisco in Santa Barbara in 1968 and he was always very friendly and helpful.

Cisco Kid? He was a friend of mine. He drink whiskey, Pancho drink the wine.

Pancho died long before I met Cisco, so I can't attest to the wine drinking.
Of course, in the office, we called him Duncan, but all of us younger guys still thought of him as Cisco.

Around here Cisco is a food supplier and they make good cheesesticks.